FAQs

SHOP

Yes.

BRUNNER is leading in the control loading system devices.

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Usually we do not produce items on stock.

We produce every unit on demand.

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Basically yes, you can exchange it with your own yoke handle. If you have the technical knowledge and the talent ;-).

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No.

For reasons of fairness towards all customers, we refrain from any discount campaigns.

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We do not offer any trial period. Our high quality products are designed for flight simulation enthusiasts who want to enjoy the most realistic flight simulation experience. We offer 2 years warranty and a technical support. You will keep it anyway 😉

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As we send our products to many countries worldwide, we suggest you check the fees in our online shop.

You can put the products in your cart and choose the region where you want it to be sent. You do not need to add any other information to get your Tax & VAT fee overview.

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As we send our products to many countries worldwide, we suggest you check the fees in our online shop.

You can put the products in your cart and choose the region where you want it to be sent. You do not need to add any other information to get your shipping price.

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It depends on your location and our stock.

In general you do not have to wait more than 21 days.

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All our products have a 2 year warranty.

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Trustmaster and Virpel grips are supported.

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We accept all common means of payment such as Credit Cards as well as ApplePay or Samsung Pay.

You can check all available payment methods before checkout in the shop.

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X-Plane | Prepar3d | MS FS 2020 | FSX | DCS | ProSim and as well Direct X interface is supported.

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Because only CLS2SIM offers the required interface from our hardware to common simulation software.

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Because only the commercial CLS2SIM version offers the dual setup. (see EULA)

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PROFESSIONAL TRAINING

Only CLS-P devices can change it.

For procedures, contact us via Helpdesk - you can open a new Ticket here.

You can find the serial number at the back of your device on the black sticker.

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Because only the commercial CLS2SIM version offers the dual setup. (see EULA)

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HELPDESK

Yes we do.

You can either try to find your answer in our FAQs or open a new Ticket here.

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Please check your spam folder and update your inbox.

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TECHNICAL SUPPORT

Yes.

BRUNNER is leading in the control loading system devices.

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  1. Can my Yoke be mounted on the desktop?
    Visit the product page of your specific product to find a technical drawing showing the positions of any mounting holes.
    https://www.brunner-innovation.swiss/produkt-uebersicht/
  2. Can I mount it inverted?
    No, the yoke handle cannot be mounted inverted, so your handle would be upside down.
  3. Can I temporarily remove the Yoke handle to push the elevator rod through a cover?
    Yes, see instructions below.
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Basically yes, you can exchange it with your own yoke handle. If you have the technical knowledge and the talent ;-).

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Please follow these steps:

Note down the serial numbers of the problematic devices. Sticker on the back of the device, starts with GER.

Delete log file: C:\Program Files (x86)\Brunner Elektronik AG\CLS2Sim\Logs\logfile.log

Start CLS2Sim with debug argument: CLS2Sim.exe -debug

Reproduce problem

Close CLS2Sim

Send email to support@brunner-innovation.swiss or open a ticket containing the following information: C:\Program Files (x86)\Brunner Elektronik AG\CLS2Sim\Logs\logfile.log Serial numbers CLS2Sim version (see main window title bar) Precise description of problem and how to reproduce it.

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Yes we do.

You can either try to find your answer in our FAQs or open a new Ticket here.

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See interface control documentation: https://cls2sim.brunner-innovation.swiss/

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Click on the button to load the content from forum.brunner-innovation.swiss.

Load content

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Forces are too high for device.

Lower values for force profile or force scale factor.

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Ensure that it is free of obstructions.

Further, follow these steps:

Note down the serial numbers of the problematic devices. Sticker on the back of the device, starts with GER.

Delete log file: C:\Program Files (x86)\Brunner Elektronik AG\CLS2Sim\Logs\logfile.log

Start CLS2Sim with debug argument: CLS2Sim.exe -debug

Reproduce problem

Close CLS2Sim

Send email to support@brunner-innovation.swiss or open a support ticket containing the following information: C:\Program Files (x86)\Brunner Elektronik AG\CLS2Sim\Logs\logfile.log Serial numbers CLS2Sim version (see main window title bar) Precise description of problem and how to reproduce it.

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Did you wire your devices correctly? See the galery below for wiring instructions for you particular use case. If you only have one device, you may connected it to the computer with USB.

WARNING
Please be advised, the RJ45 sockets on our Brunner devices are for CAN bus.
They are not compatible with your normal LAN Ethernet network.
Do not connect your devices CAN ports to your normal network,
or you might damage or destroy your Brunner device!

Only our Brunner Gateways allow for Ethernet connections. You will need them if you want to connect more than 2 Brunner devices.


Did you configure CLS2Sim to connect to your first Brunner device via USB, or to your E2CAN Gateway via network?

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  1. Do you have CLS2Sim installed?
    You can download it from our website:
    https://www.brunner-innovation.swiss/software-download-page/
  2. Do you have the CLS2Sim plugin for your specific supported simulation installed?
    You can find the plugin installer here:
    C:\Program Files (x86)\Brunner Elektronik AG\CLS2Sim\Simulator plugin installers
  3. 3Did you choose the correct simulation in CLS2Sim settings?

  4. Is CLS2Sim connected to both Hardware and Simulation? Are all you axes ready?
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Most aircraft models for Simulators use some standard conventions for receiving input, as designed by the simulators themselves.

In X-Plane that would be the Dataref "sim/joystick/yoke_pitch_ratio"

Or in MSFS X / MSFS 2020 / P3D it would be the SimConnect variable "ELEVATOR POSITION"

But some aircraft models inject their own custom logic writing to these variables, competing with CLS2Sim for control.

To circumvent this problem, CLS2Sim offers the option to inject inputs by simulating a USB HID Gamepad using the third-party software vJoy.

Motorized axes supported vJoy

CLS2Sim can only route these specific axes to vJoy:

  • Pitch/Elevator
  • Roll/Aileron
  • Yaw/Rudder
  • Collective

Installing vJoy

First, vJoy must be installed. Only the specific vJoy installer shipped with CLS2Sim can be used.

It can be found in the installation directory of CLS2Sim:

"C:\Program Files (x86)\Brunner Elektronik AG\CLS2Sim\Virtual joystick driver\vJoySetup.exe"

The installer may hang when installing the driver. Give it 2 minutes, then force close the installer.

Enabling suppressed actions in CLS2Sim

After starting CLS2Sim, open the Settings dialog. You can only open it if your are DISCONNECTED from any hardware.

Now in the settings enable the feature "Suppressed Actions" as well as "Force map vJoy axes...".

Now after connecting CLS2SIm to your Brunner yokes/joysticks/rudders, go to the profile manager.

You will see a new entry "Suppressed Actions" in the "General" tab.

Open it up by clicking the configure button.

You are now presented with two lists.

Move any axis you want to suppress to the right side. In the example screenshot all available motorized axes have been suppressed.

Close the "Configure Suppressed Actions" dialog and click the OK button in the profile manager.

Close and restart CLS2Sim and do the same as well for your simulation software if it was running.

After starting CLS2Sim and connecting it to the hardware, it will now reroute the principal axes to vJoy.

You can now map these axes like any standard USB axis in your simulation.

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All our products have a 2 year warranty.

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Trustmaster and Virpel grips are supported.

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X-Plane | Prepar3d | MS FS 2020 | FSX | DCS | ProSim and as well Direct X interface is supported.

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0
0

Because only CLS2SIM offers the required interface from our hardware to common simulation software.

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2
1